Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

KeaBuilder ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

2. How We Use Your Information

• Providing and improving our services.
• Processing transactions and payments.
• Communicating about inquiries, appointments, and promotions.
• Enhancing website functionality and user experience.
• Ensuring security and fraud prevention.
• Maintaining communication preferences and consent records.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in.
• We maintain timestamped records of all opt-in actions.
• We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws.

Opt-Out Instructions

• Reply "STOP" at any time to cancel SMS notifications.
• You will receive a final confirmation message.
• All opt-out requests are processed immediately.

Message Frequency & Content

• Message frequency varies based on customer interaction.
• Messages relate directly to requested services.
• No promotional content is sent without consent.

Help & Support

• Reply "HELP" for assistance.
• Contact us at support@keabuilder.com.
• Support is available during normal business hours.

Carrier Information

• Standard message and data rates may apply.
• Carriers are not responsible for delayed or undelivered messages.
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors providing support services is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

Service Providers

• Third-party vendors assisting business operations.
• SMS providers solely for message delivery.
• Service providers are contractually required to maintain confidentiality.

Legal Compliance

• When required by law or legal process.
• To protect our rights and business interests.

Business Transfers

• Mergers, acquisitions, or sale of assets.
• Customer data remains protected under this policy.

Text messaging originator opt-in data and consent will not be shared with third parties except SMS service providers.

5. Data Security

• Encryption of sensitive information.
• Secure authentication and access controls.
• Regular security updates and assessments.
• Employee privacy training.
• Breach notification procedures.
• Backup and disaster recovery systems.

While we use commercially reasonable safeguards, no internet transmission or storage method is completely secure.

6. Cookies & Tracking Technologies

• Analyze website traffic and behavior.
• Remember user preferences.
• Improve website functionality.
• Measure service effectiveness.

You may disable cookies through your browser settings, although some website features may become unavailable.

7. Your Rights & Choices

• Access, update, or delete personal information.
• Unsubscribe from marketing emails.
• Reply "STOP" to opt out of SMS.
• Request details about data processing.
• Withdraw communication consent.
• Submit complaints to supervisory authorities.

To exercise your rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by KeaBuilder.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. Significant changes may be communicated by email or website notice.

10. Contact Us

By using our website and services, you consent to this Privacy Policy.