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Privacy Policy


Introduction


Kea values the privacy of our customers, affiliates of Kea-driven initiatives, and all individuals who access our website at keabuilder.com. The combination of the Kea Site with the analysis, insights, and other features we offer is known as the “Kea Builder”. It's our priority to protect and respect your privacy rights.


This Privacy Policy (from hereon, “the Privacy Policy”) along with related documents establishes the guidelines on how we handle any personal information we collect from you or you provide to us during your interaction with the Product. Our intention with this Privacy Policy is to transparently explain how we collect, manage, and distribute information via our Platform.


We operate in alignment with the privacy laws of the areas in which we function. As such, some parts of this policy might be particularly relevant to users in distinct regions or as dictated by respective regional legislations.


This Privacy Policy encompasses the following segments:

  • Scope of the Notice for Kea
  • Personal Data We Collect and How We Use It
  • Personal Information You Give to Us
  • Personal Information Derived Through Your Use of the Kea Platform
  • Personal Information Collected From Various Sources in Kea
  • How We Utilize Your Personal Information at Kea
  • Legal Grounds for Processing Your Personal Information at Kea
  • Our Sharing of Your Personal Information
  • Publicly Posted Content at Kea
  • Data Retention at Kea
  • Data Security at Kea
  • International Data Transfers with Kea
  • Your Privacy Preferences with Kea
  • Your Privacy Rights at Kea
  • Exercising Your Privacy Rights with Kea
  • Children’s Privacy
  • Jurisdiction-Specific Privacy Disclosures for Kea
  • Contact Information for Kea

Scope of This Notice for Kea


This notice outlines the extent of Kea's Privacy Policy, delineating our procedures and principles for the processing of personal information on our Platform. The policy applies to various instances, including but not limited to:


  • Site Visits: Whenever you visit the Kea Site that is linked to this Privacy Policy.
  • Account Creation and Maintenance: In the process of creating and managing an account on our Platform.
  • Access to Platform-Hosted Sites: When you access any site connected on the Kea Platform.
  • Payments through Kea: During transactions involving payments made through the Kea service.
  • Participation in Virtual Events: When attending a virtual event or webinar hosted by Kea or engaging with interactive or pre-recorded content provided by us.
  • Purchase Transactions: In the course of making a purchase or engaging in any other transaction with Kea.
  • Subscription and Electronic Communications: When subscribing to or interacting with our newsletters or other forms of electronic communication.
  • Social Media Interaction: During interactions with Kea's social media pages.
  • Ad Clicks on Third-Party Sites: When clicking on advertisements posted by Kea on third-party sites.
  • Customer Support Communication: In the process of communicating with our customer support representatives or features, including chat functions, email, text, or phone.
  • General Platform Usage: Throughout your use of our Platform in any capacity.
  • Other Data Collection Instances: In any other situation where Kea collects information from you and explicitly refers to this Privacy Policy.

Exclusions: External Platforms & Sites: Kea’s Privacy Policy does not extend to external platforms, sites, encompassing applications, videos, or content to which Kea might provide links but does not directly control. Each of these sites will have its distinct policies regarding data collection and use, and Kea is not accountable for their operations. Users need to familiarize themselves with the privacy guidelines of these external sources.


Non-Personal Data: Kea’s processing of data that doesn't tie to an identified or identifiable person isn't guided by this policy. Kea retains the discretion to process this data for any genuine business aim.


This comprehensive scope ensures that the Privacy Policy is applicable and relevant across various touchpoints of your interaction with the Kea Platform, demonstrating our commitment to the responsible handling and protection of your personal information.


Personal Data We Collect and How We Use It


The term "personal information" in this Privacy Policy refers to information reasonably capable of identifying an individual, either alone or in combination with information from other sources. The legal definition of personal information may vary across jurisdictions.


The personal information collected by Kea depends on the nature and context of your interactions with the Kea Platform. It also varies based on the choices you make regarding the use of the Platform, the functionalities and features you enable, your location, the devices you use, and relevant legal requirements.


In alignment with our commitment to transparency, the following details the personal information categories we collect from users and the methods through which we collect and use such information:


Personal Information You Give to Us:


  • Your Personal Details: Examples include your first and last name, email address, phone number, physical address, job titles, and any other contact information voluntarily provided by you.
  • Account and Other Identifiers: This encompasses identifiers like usernames, screen names, handles, account IDs, assigned user IDs, customer numbers, or similar identifiers used to distinguish users or accounts.
  • User Content: Information submitted by you, such as emails, text messages, photos, videos, audio recordings, customer support communications, comments/feedback, and other content.
  • Survey Data: Personal information provided in survey responses or other feedback obtained during research initiatives or general surveys.
  • Contests, Sweepstakes, and Prize Drawings Data: Information volunteered by users participating in contests, sweepstakes, or prize drawings, including personal details or feedback.
  • Messages and Email Data: Data collected when you engage with messages, emails, or other communications within our Platform, including information on the interaction with those communications.
  • Social Media Content: Interactions with our social media pages and content posted by users on these platforms. If social media is used for Kea account registration or login, relevant personal information is received from the social media provider.
  • Other Personal Information You Provide: Any additional personal information not covered in the above categories, provided by users for specific purposes or other consistent uses.
  • Inferences: In certain instances, we may infer personal information based on the data you provide or that we collect about you.
  • Chat Modules: Personal information collected during interactions with our interactive chat module, with user consent for communication purposes related to our Platform.
  • Payment Processing Information: Details regarding the form of payment, payment card numbers, bank account information, payment service provider, and other payment-related information provided by users.
  • Demographic Information: Information that may reveal racial or ethnic origin, religious or philosophical beliefs, union membership, political opinions, or sex life/sexual orientation, provided voluntarily by users.
  • Precise Geolocation: Information acquired with user permission to access device geolocation, used to confirm addresses and enhance the operation or personalization of our Platform.

Kea collects and utilizes this personal information for specified purposes, ensuring compliance with applicable laws and respecting user choices in their interactions with the Kea Platform.


Personal Information Derived Through Your Use of the Kea Platform


In line with our commitment to transparency and optimization of user experience, Kea, along with our third-party partners, employs various tracking technologies, including cookies, web beacons, clear GIFs, pixels, and internet tags (collectively referred to as "tracking technologies"). These technologies are utilized to gather information when users interact with our website, mobile apps, and email communications.


Purpose of Tracking Technologies:

Some of the primary purposes of employing these tracking technologies include optimizing website security, managing user accounts, preserving user preferences, addressing errors, and ensuring the consistent and efficient service of our websites and mobile apps. For more detailed insights into our use of cookies, kindly refer to our Cookie Notice.


Third-Party Involvement:

We permit third parties to utilize tracking technologies on our websites, primarily for analytics and advertising purposes. This includes the management and display of advertisements, tailoring advertisements to user interests, and providing metrics on advertising effectiveness. Third-party technologies are employed to deliver personalized advertisements about products and services, appearing not only on our websites but also on other external websites.


Information Collected Through Tracking Technologies:

  • Device and Browser Identifiers: Examples include an assigned user ID, IP address, or similar identifiers used to distinguish your device.
  • Coarse Location Information: A general approximation of your location that is not derived from global positioning system (GPS) information.
  • Browsing and Search History: Information regarding the content you view and searches made on the Kea Site.
  • Website Log and Usage Data: Information related to the pages you viewed, the services and features you used or interacted with, your browser type, and details about any links or communications with which you interacted.
  • Advertising Metrics: Details about the advertisements you have viewed on our website.
  • “Do Not Track” Browser Signal: Given the limited acceptance of the "Do Not Track" browser-based standard signal, our website(s) presently does not respond to these signals.

Kea prioritizes the responsible and transparent use of tracking technologies to enhance user experience while respecting privacy considerations.


Personal Information Collected From Various Sources in Kea


While the primary source of personal information collection for Kea is direct interaction with users on the Kea Platform, we may also obtain personal information from third-party sources. These sources encompass a diverse range of entities and individuals, contributing to a comprehensive understanding of our users. The following outlines the different sources from which personal information may be collected:


  • Heroes, Colleagues, Employers, and Business Representatives: Information may be obtained from Heroes, your colleagues, employers, and business representatives associated with your interactions on the Kea Platform.
  • Business Services Providers: Personal information may be collected from providers rendering business services to Kea.
  • Marketing and Advertising Providers: Information sourced from providers engaged in marketing and advertising services on behalf of Kea.
  • Government Entities: Collection of information from government entities in compliance with applicable laws and regulations.
  • Security Services Providers: Information collected from providers offering security services to ensure a secure user environment.
  • Other Individuals: Data may be collected from individuals not directly interacting with Kea but relevant to the user's context.
  • Social Media Platforms: Information sourced from social media platforms where users may engage with Kea.
  • Other Users of the Platform: Data shared by other users of the Kea Platform, including information about contacts, such as names, email addresses, and phone numbers.
  • Google's Application Programming Interface (API) Services: Kea utilizes Google's API Services for certain Platform features. The use of information received from Google APIs adheres to the Google API Services User Data Policy, including Limited Use requirements. This may include personal data like email addresses, calendar information, and first and last names.

Even if individuals are not registered users of the Platform, their information may still be collected, particularly if shared by other users or posted in comments. Kea is dedicated to ensuring that the collection and use of personal information from various sources adhere to the highest standards of privacy and security.


How We Utilize Your Personal Information at Kea


At Kea, we employ your personal information for various purposes based on your interactions with our Platform. These uses include, but are not limited to:


  • Delivering Our Platform: Utilizing personal information to provide and enhance our Platform, along with offering customer support, communication, and ensuring the security of user interactions.
  • Policy Enforcement: Enforcing our terms of service, acceptable use policies, anti-spam policies, and similar guidelines to maintain a secure and compliant user environment.
  • Advertising & Marketing: Sending advertisements and marketing materials through physical and electronic mail related to product specials, promotional events, or offers. This may also involve marketing research, data analytics, and similar activities.
  • Contextual and Behavioral Targeting: Employing contextual customization of ads using tracking technologies like cookies and pixels as part of interactions with our website or application.
  • Counting Ad Impressions & Website Interactions: Auditing interactions with our websites, applications, or advertisements, counting ad impressions to unique visitors, verifying the position and quality of ad impressions, and similar activities.
  • Customer Service: Providing customer service, maintaining and servicing products and accounts, offering training for quality assurance purposes, and performing related activities.
  • Fraud Prevention: Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activities, and prosecuting those responsible for such activities.
  • Processing Transactions: Processing and fulfilling orders and transactions, verifying customer information, processing payments, confirming eligibility for promotional benefits, and similar transactional activities.
  • Defending Against Claims & Litigation: Defending against or responding to potential or actual claims and litigation.
  • Determining Employment Eligibility: Assessing eligibility for employment, verifying references and employment history, and conducting background checks.

Kea is dedicated to ensuring the responsible and lawful use of personal information for the benefit of our users and the integrity of our Platform.


Legal Grounds for Processing Your Personal Information at Kea


Under our commitment to transparency and adherence to data protection laws, Kea specifies the legal bases upon which we collect, use, share, and process your information. The following outlines these legal grounds and provides examples for better understanding:


Performing Our Agreement:

Kea processes your information as necessary to fulfill contractual obligations, such as our Terms of Service and Kea Payments Terms of Service. This includes creating your account and transferring information for Platform provision.


Your Consent:

Certain information processing is based on your explicit consent, which can be revoked at any time. This includes the use of cookies, address verification, location services, and tailoring ads based on your activity. Consent is also sought for sending marketing communications.


Legal Obligation:

Kea may process your information to comply with legal obligations, court orders, or to exercise and defend legal claims. Examples include responding to valid legal requests or adhering to applicable tax laws.


Vital Interests:

Processing may occur to protect vital interests, such as your life, safety, or that of others. This includes sharing information with law enforcement or disaster relief agencies in imminent threat scenarios.


Legitimate Interests:

Kea processes information for legitimate interests, including those of third parties like Creators. This encompasses:


  • Providing, improving, and developing our Platform.
  • Offering ads, measurement, and analytics services for accurate reporting to advertisers.
  • Sending marketing communications based on legitimate interests in marketing and promoting services.
  • Sharing information for legal and safety reasons with law enforcement and related authorities.

Right to Object: If processing is based on legitimate interests, you have the right to object. Kea will cease processing for that specific purpose unless compelling legitimate grounds override the objection or if processing is necessary for legal reasons.


Kea is committed to ensuring that the processing of personal information aligns with legal standards, user rights, and ethical considerations.


Our Sharing of Your Personal Information


At Kea, we prioritize transparency in how we share your personal information. The following outlines the entities with whom we may share such information:


  • Heroes and Content Providers: We collect and provide personal information about Hero's end-users to ensure the functionality, security, and policy enforcement of our Platform.
  • Business Services Providers: These entities support Kea’s business operations, including:
    • IT Operations Providers: Cloud computing, internet service, data backup, and security service providers.
    • Operations Providers: Partners for day-to-day operations, such as payment processors, security vendors, business software providers, and facilities management.
    • Professional Advisors: Disclosure may occur to lawyers, accountants, consultants, and security professionals when necessary to comply with legal obligations, prevent fraud, defend against attacks, or protect the rights, property, and safety of Kea, customers, and the public.
  • Marketing and Advertising Providers: Entities involved in advertising, direct marketing, lead generation, affiliate marketing programs, retargeting, data brokers, ad networks, and marketing consulting services.
  • Legally Required Parties/Governmental Entities: Information may be provided to individuals or entities as legally required, such as in response to a subpoena or court order.
  • Reorganization: In scenarios involving business transactions like sales, mergers, acquisitions, or reorganizations, personal information may be shared with involved parties during the consideration, negotiation, and completion of such transactions.
  • Authorized Disclosures: Information may be shared with any party authorized by the individual to whom it pertains.

Note: We ensure that sharing is conducted with due consideration for legal and contractual obligations, preventing fraud or abuse, defending against attacks, and protecting the rights, property, and safety of Kea, our customers, and the public. Kea is committed to responsible information sharing, adhering to legal requirements, and safeguarding the interests of our users and the wider community.


Publicly Posted Content at Kea


At Kea, users may have the option to contribute content to various Kea forums, including chat rooms and bulletin boards. It is essential to recognize that when you willingly share personal information in these forums, it may be collected and utilized by others, potentially resulting in unsolicited messages. Users bear the responsibility for the personal information they choose to disclose in these instances, and caution is advised when utilizing these features.


User Control and Content Removal:

Users can request the removal of posted content by contacting Kea at [email protected]. When making such a request, it is crucial to explicitly identify the content to be removed.


Limitations of Content Removal:

It's important to note that the removal process may not guarantee the complete or comprehensive elimination of all traces of the content posted on Kea forums. Users are encouraged to exercise discretion and consider the potential visibility and impact of the information they share in public forums.


Kea is committed to providing users with control over their posted content while promoting a responsible and secure online environment.

Users are encouraged to reach out for assistance in content removal and to exercise discretion in sharing personal information in public forums.


Data Retention at Kea


At Kea, we adhere to a robust data retention policy designed to ensure the responsible and secure handling of your personal information. Our commitment is to retain your data only for the duration necessary to fulfill the specific purposes for which it was collected. This includes meeting any legal, accounting, or reporting requirements that may apply.


Key Principles guiding Data Retention at Kea:

  • Purpose-driven Retention: We retain your personal information with a clear focus on the purposes for which it was initially collected. This includes considerations of the nature and sensitivity of the data.
  • Risk Assessment: We conduct assessments to evaluate the potential risks associated with unauthorized use or disclosure of your personal information. Our retention practices aim to mitigate these risks effectively.
  • Processing Evaluation: The purposes for processing your personal information are continuously evaluated, and we explore alternative means to achieve these objectives when applicable.
  • Legal Compliance: Our data retention practices align with applicable legal requirements, ensuring that we meet the standards mandated by relevant laws and regulations.
  • User Rights and Deletion Requests: In circumstances where you wish to have your information deleted, you have the right to request such action. We take these requests seriously and respond promptly by legal and contractual obligations.
  • Anonymization for Research: Additionally, for research or statistical purposes, we may anonymize your personal information. Once anonymized and dissociated from your identity, this information may be used indefinitely for such purposes without further notice to you.

Kea is dedicated to maintaining the highest standards of privacy and security throughout the data lifecycle. Our data retention practices reflect a careful balance between operational needs, legal requirements, and respect for user privacy.


Data Security at Kea


At Kea, we prioritize the security of your personal information and have implemented comprehensive measures to safeguard it from unauthorized access, destruction, use, modification, or disclosure. Our commitment to data security is reflected in the following principles:


Key Security Measures:

  • Reasonable Security Procedures: We have established and consistently maintain reasonable security procedures and practices. These measures are tailored to the nature of the information we handle, ensuring a proportional level of protection.
  • Nature-Appropriate Protection: Our security protocols are designed to be appropriate for the sensitivity and characteristics of the personal information we process.
  • No Guarantees of Perfection: While we strive to implement robust security measures, it's important to note that no security measure is perfect. As such, we cannot provide a guarantee of the security of your personal information.

Global Data Protection Standards:

  • Consistent Protections: Data protection laws vary globally, and we acknowledge these differences. Regardless of the country where your information is processed, we apply common protections as outlined in our policy.
  • Adherence to Standards: Our security practices align with recognized standards. These standards ensure a comprehensive and structured approach to information security.

Kea is dedicated to upholding the highest standards of data security, acknowledging the dynamic nature of the digital landscape. While we strive for excellence, we remain transparent about the inherent challenges in achieving absolute security. Our commitment to common protections and adherence to established standards underscores our dedication to safeguarding your personal information.


International Data Transfers with Kea


Kea acknowledges and informs users about the international nature of data transfers associated with the submission of personal information. By submitting your personal information to Kea, you understand and consent to the potential transfer of your data to a foreign country for processing.


Key Points Regarding International Data Transfers at Kea:

  • Location of Operation: Kea is headquartered and conducts its operations in Delaware, United States.
  • Transfer to Foreign Countries: Submission of personal information to Kea may result in the transfer of such information to a country foreign to the user, including the United States, where the company operates.
  • Legal Variations: Laws governing the use and protection of personal information in the United States, or other countries and jurisdictions where Kea processes data, may differ from the laws and protections in your country.
  • Service Provider Involvement: Transfers may include sharing data with service providers situated in foreign jurisdictions. In such cases, Kea ensures that the privacy and security standards of these service providers align with the company's requirements and applicable privacy laws.
  • Commitment to Privacy and Security Standards:
    • Privacy and Security Requirements: Kea is committed to maintaining high privacy and security standards. This commitment extends to all aspects of data processing, including international transfers.
    • Adherence to Applicable Laws: Kea operates in compliance with applicable privacy laws, regardless of the country or jurisdiction in which the data is processed.
    • Service Provider Compliance: When engaging service providers, Kea mandates adherence to its privacy and security standards. This ensures consistency in safeguarding user information.

Kea values transparency in its practices and aims to provide users with clear information about the international aspects of data processing. The commitment to upholding privacy and security standards remains a priority, with due diligence exercised in international data transfers to protect user information.


Your Privacy Preferences with Kea


At Kea, we understand the importance of giving you control over the collection and usage of your personal information. Your privacy preferences are important to us, and we provide the following options for you to manage your preferences:


Adjusting Communication Preferences:

  • Emails From Kea: When you registered with Kea, you were given the option to receive email communications. If you no longer wish to receive such emails, simply click the "unsubscribe" link at the bottom of the email. Alternatively, you can email us at [email protected] and we will promptly remove you from our email communications. Please note that opting out of marketing emails may not affect transactional or essential emails related to your Kea account, purchases, legal updates, or similar topics, as these are necessary for your account management.
  • Emails from Third Parties: If you opted in to receive emails from third parties during registration for a Kea virtual event or webinar, you can opt-out or unsubscribe at any time by clicking the "unsubscribe" or similar opt-out link in the third party's email communication. Please be aware that opting out may not stop all emails from third parties, as they operate under their privacy policies. We recommend reviewing their privacy policies to understand how they process your personal information.
  • Text Messages: You have the option to opt out of automated text notifications at any time by replying "STOP" or using any alternative keyword provided by us. However, certain safety-related communications, such as those regarding your account, may still be sent even if you opt-out.
  • Blocking Cookies: Most web browsers automatically accept cookies, but you can customize your browser settings to control how it responds to cookies.

Many websites, including ours, use Google Analytics. To opt out of Google Analytics data collection, follow the instructions from Google. At Kea, we are committed to respecting your privacy preferences and providing you with the means to manage how your personal information is utilized. Your choices matter to us, and we strive to make privacy control straightforward and accessible.


Your Privacy Rights at Kea


In alignment with various jurisdictional regulations, Kea respects and upholds the privacy rights of individuals, providing avenues for the exercise of these rights against Kea as a covered entity. Depending on the jurisdiction, these privacy rights encompass the following:


  • Access and Portability: The right to know or confirm the personal information collected by Kea about you and the entitlement to receive a copy of this information.
  • Deletion/Restriction: The right to request the deletion of your personal information held by Kea or to impose restrictions on its usage, subject to certain exceptions.
  • Correction/Rectification: The right to request the correction of any inaccuracies in your personal information maintained by Kea.
  • Opt-Out of the Sale/Sharing of Your Personal Information: The right to opt out of the sale of your personal information to third parties. The definition of "sale" may vary by jurisdiction and could include opting out of personal information use for targeted advertising.
  • Revoke Consent: Where processing requires your consent under applicable law, you have the right to withdraw your consent to the processing of your information at any time.
  • Object to Processing: The right to object, based on your situation, to Kea's processing of personal data concerning you. This includes processing necessary for public interest, official authority, or based on Kea's legitimate interest. Kea will cease processing unless compelling legitimate grounds override your interests, rights, and freedoms, or the processing serves to assert, exercise, or defend legal claims.
  • Limitation/Restriction: The right to limit or restrict Kea's use or disclosure of certain personal information.
  • Opt-out of Profiling/Automated Decision-Making: The right to opt out of profiling that influences decisions with legal or similarly significant effects concerning you.
  • Non-Discrimination: The right not to face discrimination for exercising any of the rights conferred at law.
  • Complaints: The right to complain to the appropriate governmental authority regarding Kea's privacy practices.

Kea commits to honoring these privacy rights by applicable law and assures individuals that there will be no discrimination for exercising their privacy choices under the law.


Exercising Your Privacy Rights with Kea


To facilitate the exercise of your privacy rights, Kea provides a straightforward process for making requests related to access, deletion, correction, and restriction. You can initiate such requests using the "Do Not Sell or Share" or "Data Rights Request" options available at the bottom of keabuilder.com. Alternatively, you may send an email to [email protected].


Kea commits to responding to your requests within a reasonable timeframe, as stipulated by applicable law. If additional time is required for processing, Kea will notify you promptly, providing both the reason for the delay and an estimated timeframe for the response. In cases where Kea declines to act on a request, you will be informed of the decision, including the rationale. Additionally, if applicable, instructions on how to appeal the decision will be provided.


Children’s Privacy


Kea emphasizes that its Platform is not designed for individuals under 16 years of age. The collection or processing of personal information from individuals under the age of 16 is not knowingly undertaken by Kea. In instances where it comes to Kea's attention that personal information has been inadvertently collected from a child under the age of 16, swift steps will be taken to delete the information. If you suspect that a child under 16 has provided personal information to Kea, please contact [email protected] for prompt resolution.


Jurisdiction-Specific Privacy Disclosures for Kea


U.S. State-Specific Privacy Rights

Relevant States and Effective Dates: Residents of specific U.S. States, namely Delaware (set to take effect from January 1, 2025), California (effective January 1, 2023), Virginia (effective January 1, 2023), Colorado (effective July 1, 2023), Connecticut (effective July 1, 2023), and Utah (effective December 31, 2023), are granted privacy rights under applicable state laws.


  • Automated Decision Making/Profiling: Kea clarifies that it does not engage in automated decision-making or profiling activities, eliminating the need for user action to exercise this right under state law.
  • Opt-Out of Sale or Sharing of Personal Information: For users who wish to opt out of the sale or sharing of their personal information for cross-contextual behavioral or targeted advertising, Kea provides a "Do Not Sell or Share My Information" link.
  • Exercising Privacy Rights: Users can make requests to exercise their privacy rights under applicable law by utilizing the "Data Rights Request" or "Do Not Sell or Share My Information" links located at the bottom of keabuilder.com. Kea commits to responding to these requests within 45 days of receipt (if properly submitted). If additional time is required, users will be notified, along with the reason for the delay. Kea assures that all requests will be completed within 90 days from the date of properly submitted requests. If Kea declines to act on a request, users will be informed of the decision, and the reason for it, and provided with instructions on how to appeal the decision.

Canada Applicability

This section specifically pertains to residents of Canada and complements the general Privacy Policy applicable to all users.


  • Compliance with Canadian Privacy Law: Kea is committed to transparency and accountability in handling personal information, adhering to Canadian federal and provincial privacy laws. Relevant legislations include the Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta’s Personal Information Protection Act (Alberta PIPA), British Columbia’s Personal Information Protection Act (BC PIPA), and Québec's Act respecting the protection of personal information in the private sector (Québec Act).
  • Consent: If you have provided consent for the collection, use, and transfer of your personal information, you possess the legal right to withdraw that consent under specific circumstances. Withdrawal can be initiated by contacting Kea at [email protected]. It's important to note that withdrawal might impact the availability of certain products or services, and Kea will provide relevant information to assist in the decision-making process.
  • Use of Personal Information: Kea commits not to collect, use, or disclose personal information beyond the identified purposes unless additional consent is obtained or processing is authorized without consent. When engaging service providers utilizing personal information, Kea ensures agreements are in place to comply with applicable Canadian Privacy Law.
  • Exercising Privacy Rights: If you have an account, you can directly view and update your information by logging in. For additional access requests or to challenge the accuracy or completeness of personal information, you can use the “Do Not Sell or Share” or “Data Rights Request” options on keabuilder.com or email [email protected]. The verification process may be required before processing the request.
  • Inquiries and Responses: Kea has established procedures for receiving and responding to inquiries about its policies and practices regarding personal information.

Responses to personal information requests will be provided within the legally required timeframe. In cases where a timely response isn’t possible, Kea will notify the individual of the delay's reason. While certain circumstances may prevent the fulfillment of requests, Kea commits to explaining within a reasonable timeframe.


Resources for Additional Information:


For further guidance on exercising privacy rights under Canadian Privacy Law, individuals can refer to the following resources:


  • Office of the Privacy Commissioner of Canada
    Toll-free: 1-800-282-1376
  • Office of the Information and Privacy Commissioner of Alberta
    Toll-Free: 1-888-878-4044
    Edmonton office: (780) 422-6860
    Calgary office: (403) 297-2728
  • Office of the Information and Privacy Commissioner of British Columbia
    Vancouver: (604) 660-2421
    Elsewhere in BC: (800) 663-7867
  • Commission d’accès à l’information du Québec
    Toll-free: 1-888-528-7741

Members of the European Economic Area (EEA) and the United Kingdom (UK)


Complaint Procedures: Individuals in the EEA and the UK have the right to lodge complaints if they believe that the processing of their personal data violates applicable law. Complaints related to the EU and UK General Data Protection Regulation (GDPR) can be filed with a supervisory authority in the Member State of residence, work, or the place of the alleged infringement. The European Data Protection Board website provides information on identifying the relevant supervisory authority based on location. For complaints specifically related to the UK GDPR, individuals can contact the Information Commissioner’s Office.


EU Representative:
European Data Protection Office (EDPO)
Address: Avenue Huart Hamoir 71, 1030 Brussels, Belgium
Email: [email protected]


Online Request Form

UK Representative:
EDPO UK
Address: 8 Northumberland Avenue, London WC2N 5BY, United Kingdom
Online Request Form


Kea ensures that individuals in the EEA and the UK have accessible avenues to address concerns or complaints regarding the processing of their data by GDPR provisions.


Australia


Privacy Compliance: Kea adheres to the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using the platform, users consent to the processing of their personal information in alignment with Kea's Privacy Policy.


Access and Correction of Personal Information: Users have the right to access or request correction of their personal information through Kea's Privacy Portal. While there is no charge for access requests, Kea may require users to cover reasonable costs associated with providing access. Kea commits to responding to access or correction requests promptly, ensuring that the personal information remains accurate, up-to-date, and complete.


Complaints Handling: For complaints regarding privacy practices, users can contact Kea using the provided contact methods. Kea undertakes an evaluation of complaints, deciding whether further action is necessary, and keeps users informed throughout the investigation process. Dissatisfied users have the option to seek guidance from an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for advice on alternative courses of action.


Nevada


Opt-Out Right for Nevada Residents: Residents of Nevada are granted the right to opt-out of the sale of certain personal information to third parties intending to license or sell such information. Kea emphasizes that it presently does not engage in the sale of personal information as defined in Nevada Revised Statutes Chapter 603A.


Changes to Privacy Policy


Kea reserves the right to update its Privacy Policy periodically. In the event of changes, users will be notified through a revision of the date at the top of the policy. Additionally, Kea may provide additional notice, such as statements on its website homepage or direct notifications to users. Kea encourages users to review the Privacy Policy whenever they access the Platform or engage with the service to stay informed about information practices and available choices.


Contact Information for Kea


If you have inquiries, comments, or complaints regarding the Privacy Policy or Kea's privacy practices, you can reach out through the following contact methods:


Email: [email protected]